Project Manager — Self-Service Operations

About the Role

We are looking for a Project Manager to own cross-functional operations for the Self-Service team. You will design processes, coordinate delivery across departments, and ensure initiatives move from planning to completion efficiently.

This role reports to the Director of Self-Service and serves as the operational hub connecting the team with Marketing, DevRel, Support, Product, and Engineering.

Responsibilities

Design and maintain collaboration framework with partner departments (intake, SLAs, escalation paths)

Operate request tracking system — receive team needs, route to owners, monitor progress

Coordinate delivery timelines for multi-team initiatives

Run regular syncs with key contacts across departments

Identify and resolve blockers, escalate when needed

Prepare status reports for team and stakeholders

Document processes and maintain operational playbooks

Support launch coordination for cross-functional releases

Requirements

3+ years of project management experience in a technology company

Experience coordinating work across multiple teams

Strong written and verbal communication skills

Proficiency with Jira, Confluence, or similar tools

Ability to manage competing priorities in a fast-paced environment

Track record of establishing and improving processes

Fluent English

Nice to Have

Experience in B2B SaaS or platform companies

Background in product operations or program management

Gaming industry knowledge

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