Process Associate - R01558004

Senior Process Associate

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Primary Skills

• Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk

Specialization

• Systems Engineering: Engineer, Systems & Storage

Job requirements

• We are looking for a detail-oriented and proactive Sr. Associate to join our Customer Service Desk team, focusing on Order Management in a non-voice capacity. The ideal candidate will have experience working with SAP (preferably SAP SD) and managing end-to-end order processing through digital communication channels such as email, ticketing systems, and internal portals. ________________________________________ Key Responsibilities: • Manage customer orders through SAP and ensure accurate and timely processing. • Handle customer queries and issues via email, chat, and ticketing tools—no voice support required. • Monitor order status and proactively communicate updates to internal teams and customers. • Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues. • Maintain accurate customer and order data in SAP and other systems. • Investigate and resolve discrepancies in orders, pricing, and delivery schedules. • Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction. • Document standard operating procedures (SOPs) and contribute to process improvements. • Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications: • Bachelor’s degree in Business, Commerce, Supply Chain, or related field. • 3–5 years (Sr. Associate) of experience in Order Management or Customer Service roles. • Proficiency in SAP SD module and familiarity with order-to-cash processes. • Strong written communication skills and attention to detail. • Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus. • Ability to multitask and prioritize in a fast-paced, high-volume environment. • Proficient in MS Office (Excel, Outlook, Word)... ________________________________________ Preferred Qualifications: • SAP SD certification or relevant training. • Experience in shared services or global business services (GBS) environments. • Knowledge of EDI processes and customer self-service portals. • Familiarity with Lean or Six Sigma methodologies.

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