Functional Support Analyst-L1

Job Title: Functional Support Analyst

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Title: Functional Support Analyst

Job Location: Bengaluru/Chennai

Night Shift Job

L1 Functional Support Analyst • Strong understanding of banking processes (Retail / Corporate / Credit / Payments / Capital Markets). • Provide L1 functional support for banking applications in a 24x7 environment. • Monitor, log, categorize, and track incidents as per SLA. • Perform initial troubleshooting and root cause analysis. • Analyze logs, transaction data, system behavior, and user inputs. • Provide detailed RCA reports for recurring or critical issues. • Work closely with business users and technical teams to resolve issues. • Escalate unresolved issues to L2/L3 with detailed investigation notes. • Maintain proper documentation and contribute to knowledge base updates. • Experience with ticketing tools (ServiceNow, JIRA, Remedy). • Good understanding of ITIL processes. • Excellent communication and stakeholder management skills. • Ability to work in rotational shifts, including night shifts. • Strong analytical and problem-solving skills. • Ability to work under pressure in a production support environment.